CUSTOMER RELATIONSHIP MANAGEMENT
WHAT IS CRM?
A CRM system maintains and manages data obtained from multiple sources and touchpoints, including email, the company website, live chat, telephone, and social media, etc.
It’s a database that stores customer-specific data like buying history, specific wants and needs, purchasing preferences and financial demographics, creating a holistic view of the customer, and promoting more engaging and consistent interactions.
Reporting and Dashboards
A CRM provides its users with the ability to visualize important trends and business metrics.
Sales Management
With a CRM software, a business can track its sales process from the initial lead, or prospect stage, to becoming opportunities, through to the final order conversion stage.
Marketing Campaign Management
A CRM system allows you to manage campaigns from start to end using automated workflows wherever necessary.
Service Management
A CRM system allows you to manage service delivery from before purchase, to contract delivery and renewal, and whether your service is preventative or reactive, and delivered on site or remotely.
Increase Revenues by Increasing Sales Opportunities
A sales CRM system provides an organization with information and insights it can use to identify more sales opportunities.
Insights Generation
A CRM tool can also analyze large amounts of data and generate actionable insights from it.
THE CENTRE OF OUR UNIVERSE
Supporting our clients is a privilege and responsibility that we do not take lightly. As individuals, these are entrepreneurs who are committed to building their organizations and to creating real impact in increasingly complex conditions. We laud their commitment and with humility, we recognize the trust placed in us.
